Are you a strategic relationship builder with a passion for data-driven results? Panoptyc, a leader in AI-powered loss prevention, is expanding its Remote Customer Success team. We are looking for an Enterprise Customer Success Manager (CSM) to manage high-value accounts and drive ROI for Fortune 500 retail giants.
This is a Remote-First role offering a competitive salary and the chance to work with cutting-edge visual AI technology.
Job Summary & Compensation
| Feature | Details |
| Company | Panoptyc |
| Role | Customer Success Manager (Enterprise) |
| Location | Remote (Canada / USA Focus) |
| Base Salary | $75,000 USD |
| Total OTE | $90,000 – $120,000 USD |
| Job Type | Full-Time |
About the Role: Driving Strategic Growth
As a Customer Success Manager at Panoptyc, you won’t just manage accounts—you will own the strategic roadmap for 5 to 10 enterprise clients. You will bridge the gap between complex AI product capabilities and real-world business outcomes, ensuring high retention and identifying expansion opportunities.
Key Responsibilities:
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Account Ownership: Drive retention and satisfaction across a curated portfolio of enterprise partners.
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Strategic Advising: Conduct Quarterly Business Reviews (QBRs) to quantify ROI and product value.
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Cross-Functional Leadership: Partner with Product, Engineering, and Sales to remove blockers and advocate for client needs.
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Data Analysis: Monitor health metrics and early risk signals to proactively manage account stability.
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Travel: Engage in on-site client visits and executive touchpoints (approx. 25% travel).
Candidate Requirements
To thrive in this fast-paced SaaS environment, you should possess:
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Experience: 2+ years in Customer Success, specifically handling mid-market or enterprise-level SaaS accounts.
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Skills: Proficiency in tracking SaaS KPIs (Churn, NRR, NPS) and using CRM/BI tools.
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Mindset: An entrepreneurial “owner” mentality with the ability to build playbooks from scratch.
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Communication: Exceptional verbal and written skills for executive-level engagement.
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Time Zone: Ability to work primarily during Eastern Time (ET) hours.
Preferred Assets: Background in Retail Tech, Loss Prevention, or managing multi-site accounts.
Premium Benefits & Perks
Panoptyc invests in its people through a comprehensive benefits package:
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Health & Wellness: Full Dental, Vision, and Health Insurance.
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Retirement: 401(k) plan with generous employer contributions.
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Time Off: Paid Time Off (PTO), Paid Holidays, and Parental Leave.
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Growth: Professional development support to help you scale your career.
How to Apply: Ready to lead the future of retail security? Submit your application through the official Panoptyc Career Portal today.
