Hotel Jobs
Front Desk Agent in Canada at West-View Motel
Job Posting: Front Desk Agent
Posted on: December 31, 2024
Employer Details: West-View Motel
Location: 5301 50 Avenue, Vegreville, AB, T9C 1M8
Workplace Information: On-site
Salary: $16.00 hourly / 30 to 40 hours per week
Terms of Employment: Permanent, Full-time
Start Date: As soon as possible
Vacancies: 1 vacancy
Source Job Bank #: 3193989
Overview
West-View Motel is seeking a friendly, motivated, and organized Front Desk Agent to be the welcoming face of our establishment. If you have excellent customer service skills and enjoy interacting with people, this role offers a rewarding opportunity in the hospitality industry. Training will be provided to ensure your success in the position.
Languages Required
- English
Education
- Secondary (high) school graduation certificate
Experience
- No prior experience required; training will be provided.
Workplace Information
- This role requires on-site work. Remote work is not available.
Work Setting
- Hotel, motel, or resort
Key Responsibilities
As a Front Desk Agent, you will be responsible for providing exceptional service to all guests during their stay. Your duties will include:
Guest Registration and Reservation Management
- Greet and register arriving guests and assign rooms based on their preferences and availability.
- Handle group arrivals and departures efficiently to ensure smooth transitions.
- Manage room reservations, cancellations, and modifications as per guest requests.
- Maintain an up-to-date inventory of room vacancies, reservations, and assignments.
Customer Service Excellence
- Provide detailed information about hotel facilities, services, and amenities to guests.
- Offer recommendations about local attractions, restaurants, and points of interest.
- Address guest concerns, complaints, and special requests with professionalism and empathy.
- Assist clients/guests with special needs to ensure an inclusive and comfortable stay.
Payment and Documentation
- Process check-outs by calculating charges, issuing invoices, and receiving payments.
- Prepare and maintain accurate records, including balance sheets and cash reports.
- Handle foreign currency exchange transactions for international guests.
Communication and Coordination
- Answer and relay telephone calls, messages, and guest inquiries promptly.
- Coordinate wake-up calls as requested by guests.
- Communicate effectively with housekeeping, maintenance, and other departments to meet guest needs.
Light Housekeeping
- Perform light housekeeping and cleaning duties as needed to maintain a welcoming and hygienic environment.
Additional Information
Work Conditions and Physical Capabilities
- Fast-paced environment requiring attention to detail.
- Standing for extended periods.
- Ability to work under pressure during busy hours.
Personal Suitability
- Client-focused and service-oriented
- Dependable and reliable
- Strong interpersonal and communication skills (both oral and written)
- Organized and able to multitask effectively
- Flexibility and adaptability to changing situations
- Team player with a collaborative mindset
Employment Groups
This employer is committed to promoting diversity and inclusion. Applications are welcome from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
Benefits of Working at West-View Motel
At West-View Motel, we value our employees and their contributions to creating a positive guest experience. By joining our team, you will benefit from:
- A supportive and inclusive workplace environment.
- Opportunities for professional growth and development in the hospitality industry.
- Flexible work hours to accommodate personal needs.
- Comprehensive on-the-job training to enhance your skills and confidence.
How to Apply
Interested candidates are encouraged to apply for this position by email. Please include the following details in your application:
- Job reference number: FDAGENT1231
- Your resume highlighting relevant skills and experience.
- A cover letter detailing your interest in the position and availability.
Email Applications To:
Screening Questions Please answer the following questions when submitting your application:
- Are you available to start on the advertised date?
- Are you currently a student?
- Are you legally eligible to work in Canada?
- Do you reside in proximity to Vegreville, AB?
- Have you worked in a customer-facing role before? (Optional)
- What is your highest level of education completed?
Application Deadline
This job posting will remain open until January 30, 2025.
Why Choose West-View Motel?
Joining West-View Motel means becoming part of a team that values hospitality, teamwork, and a commitment to guest satisfaction. We believe in fostering a welcoming and inclusive environment for both our staff and our guests. As a Front Desk Agent, you will play a key role in shaping the guest experience and ensuring their stay is enjoyable and memorable.
Start your journey in the hospitality industry with us and build a rewarding career. We look forward to welcoming you to the West-View Motel family!
