Hotel General Manager in Canada by Diplomat Motor Inn

Job Posting: Hotel General Manager

Posted on: January 01, 2025

Employer Details
Diplomat Motor Inn

Job Details

• Location: Niagara Falls, ON
• Workplace Information: On-site
• Salary: $46.50 hourly / 30 to 40 hours per week
• Terms of Employment: Permanent, Full-time
• Work Schedule: Day
• Start Date: As soon as possible
• Vacancies: 1 vacancy
• Source Job Bank #: 3194296

Overview
The Diplomat Motor Inn is seeking a visionary and results-driven Hotel General Manager to oversee its operations in the heart of Niagara Falls, ON. This is a rare opportunity to lead a well-established establishment in one of Canada’s most iconic tourism destinations. As the General Manager, you will play a pivotal role in shaping guest experiences, driving operational excellence, and fostering a culture of hospitality.

Languages Required

• English

Education

• Secondary (high) school graduation certificate

Experience

• 2 years to less than 3 years of relevant experience in hotel management or a similar leadership role.

Workplace Information

• This position requires on-site work. Remote work is not available.

Key Responsibilities

As the Hotel General Manager, you will oversee all aspects of the Diplomat Motor Inn’s operations. Your role will encompass a broad range of responsibilities, including but not limited to:

Strategic Leadership

• Allocate material, human, and financial resources to implement organizational policies and programs effectively.
• Develop and communicate the hotel’s strategic objectives, ensuring alignment with its vision and mission.
• Authorize and organize the establishment of major departments and senior staff positions to streamline operations.

Operational Oversight

• Co-ordinate the work of various regions, divisions, or departments to ensure seamless service delivery.
• Establish operational objectives and formulate or approve policies and programs that drive efficiency and guest satisfaction.
• Represent the organization in high-level negotiations and official functions, delegating representatives as necessary.

Team Management

• Select middle managers, directors, or other executive staff, delegating necessary authority to them while ensuring optimal working conditions.
• Lead by example, fostering a culture of professionalism, teamwork, and innovation.
• Conduct performance reviews, providing constructive feedback and identifying opportunities for staff development.

Financial Management

• Develop and manage budgets, ensuring fiscal responsibility and profitability.
• Analyze financial reports and implement strategies to optimize revenue while controlling costs.
• Oversee resource allocation to ensure efficient use of financial, human, and material assets.

Guest Experience

• Maintain a strong focus on customer satisfaction, ensuring all guests receive exceptional service.
• Address and resolve guest complaints or concerns promptly and professionally.
• Continuously innovate and improve service offerings to exceed guest expectations.

Compliance and Standards

• Ensure the hotel adheres to all regulatory requirements, including health, safety, and labor laws.
• Monitor quality assurance programs to maintain the highest standards in hospitality.
• Conduct regular audits and reviews to identify and address operational weaknesses.

Employment Groups

The Diplomat Motor Inn is an equal opportunity employer that promotes diversity and inclusivity. We encourage applications from:

• Newcomers and refugees
• Youths seeking employment opportunities

Who Can Apply

To be eligible for this role, applicants must meet the following criteria:

• Be a Canadian citizen, a permanent resident, or a temporary resident of Canada.
• Possess a valid Canadian work permit.

Please note: If you are not authorized to work in Canada, do not apply. Applications from individuals without valid work authorization will not be considered.

Personal Attributes and Skills

To succeed in this role, you should possess the following attributes and skills:

• Strong leadership and decision-making abilities
• Excellent communication and interpersonal skills
• Financial acumen with experience in budgeting and resource allocation
• Ability to work in a fast-paced, dynamic environment
• Attention to detail and a commitment to excellence
• Proficiency in problem-solving and conflict resolution
• Passion for hospitality and guest satisfaction

Work Conditions and Physical Capabilities

• Fast-paced environment requiring quick decision-making
• High level of responsibility and accountability
• Ability to handle stressful situations effectively
• Willingness to work flexible hours, including evenings, weekends, and holidays, as needed

Why Join the Diplomat Motor Inn?

Located in the vibrant city of Niagara Falls, the Diplomat Motor Inn offers an exciting opportunity to work in one of Canada’s premier tourist destinations. By joining our team, you will:

• Lead a dedicated and passionate team of hospitality professionals.
• Play a key role in enhancing the guest experience in a competitive market.
• Gain valuable experience in managing a dynamic and diverse operation.
• Be part of a supportive and inclusive work environment that values growth and innovation.

How to Apply

If you are a driven and visionary leader ready to take on the challenge of managing a distinguished hotel, we want to hear from you!

Application Instructions

• Submit your resume and a cover letter highlighting your qualifications and experience.
• Applications can be sent via email to: [email protected]

Application Deadline

• Job advertised until: January 31, 2025

We thank all applicants for their interest in this position; however, only those selected for an interview will be contacted. The Diplomat Motor Inn is committed to fostering an inclusive workplace and encourages applications from candidates of all backgrounds and abilities.