Bilingual Federal Customer Service Representative | Remote Job

Are you a fluently bilingual (English & French) professional looking for a stable, permanent career with a national health leader? Medavie Blue Cross, a certified Top 100 Employer in Canada, is expanding its federal services team.

We are seeking dedicated Customer Service Representatives in New Brunswick to support our federal government contracts. This is a remote, work-from-home opportunity that offers an industry-leading culture of inclusion, innovation, and community spirit.

Compensation & Premium Employer-Paid Benefits

Salary Range: $40,254 – $45,285 CAD per year.
Incentives: Participation in our Short-Term Incentive Program (STIP).
100% Employer-Paid Benefits: Comprehensive Health and Dental coverage starting on Day 1.
Work-Life Balance: Monday to Friday shifts only. No weekends and no overnights.
Equipment Provided: Medavie will ship all necessary hardware and technology to your home office.

Federal Reliability & Security Requirements

Due to our partnership with the Federal Government of Canada, successful candidates must meet the following criteria:

Security Clearance: Must be eligible for Reliability Status Clearance (Enhanced Level B).
Background Check: Includes Fingerprinting, Criminal Record, and Credit checks.
Residency: Must have resided in Canada for at least the last 5 years.
Status: Must hold Canadian Citizenship or Permanent Resident status.

The Role: Excellence in Bilingual Service

As the first point of contact for our members and providers, you will act as a problem-solving master in a high-performance virtual environment.

Service Delivery: Provide clear, concise, and friendly support in both official languages (English and French).
Technical Proficiency: Navigate multiple software applications simultaneously while maintaining a seamless caller experience.
Problem Solving: Handle both standard and complex inquiries with compassion and adaptability.
Training: Participate in an extensive, fully paid virtual training program (8:00 am – 4:15 pm AT) before transitioning to your regular shift.

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Qualifications for Success

Language: Professional-level fluency in English and French (Written and Verbal).
Education: Minimum High School Diploma or GED; post-secondary education is an asset.
Experience: 2+ years in a Contact Centre or Customer Service environment is highly preferred.
Home Office: A private, secure office space with a locking door is mandatory for federal privacy compliance.
Aptitude: Strong multitasking skills and the ability to maintain focus during prolonged computer use.

Shift & Career Growth

Core Hours: Monday – Friday, 7:00 am – 10:00 pm AT.
Initial Shift: New hires typically start on evening shifts.
Career Path: Medavie prioritizes internal promotion and professional development, offering clear pathways into leadership and specialized insurance roles.