Are you a fluently bilingual (English & French) professional looking for a stable, permanent career with a national health leader? Medavie Blue Cross, a certified Top 100 Employer in Canada, is expanding its federal services team.
We are seeking dedicated Customer Service Representatives in New Brunswick to support our federal government contracts. This is a remote, work-from-home opportunity that offers an industry-leading culture of inclusion, innovation, and community spirit.
Compensation & Premium Employer-Paid Benefits
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Salary Range: $40,254 – $45,285 CAD per year.
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Incentives: Participation in our Short-Term Incentive Program (STIP).
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100% Employer-Paid Benefits: Comprehensive Health and Dental coverage starting on Day 1.
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Work-Life Balance: Monday to Friday shifts only. No weekends and no overnights.
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Equipment Provided: Medavie will ship all necessary hardware and technology to your home office.
Federal Reliability & Security Requirements
Due to our partnership with the Federal Government of Canada, successful candidates must meet the following criteria:
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Security Clearance: Must be eligible for Reliability Status Clearance (Enhanced Level B).
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Background Check: Includes Fingerprinting, Criminal Record, and Credit checks.
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Residency: Must have resided in Canada for at least the last 5 years.
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Status: Must hold Canadian Citizenship or Permanent Resident status.
The Role: Excellence in Bilingual Service
As the first point of contact for our members and providers, you will act as a problem-solving master in a high-performance virtual environment.
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Service Delivery: Provide clear, concise, and friendly support in both official languages (English and French).
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Technical Proficiency: Navigate multiple software applications simultaneously while maintaining a seamless caller experience.
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Problem Solving: Handle both standard and complex inquiries with compassion and adaptability.
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Training: Participate in an extensive, fully paid virtual training program (8:00 am – 4:15 pm AT) before transitioning to your regular shift.
Qualifications for Success
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Language: Professional-level fluency in English and French (Written and Verbal).
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Education: Minimum High School Diploma or GED; post-secondary education is an asset.
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Experience: 2+ years in a Contact Centre or Customer Service environment is highly preferred.
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Home Office: A private, secure office space with a locking door is mandatory for federal privacy compliance.
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Aptitude: Strong multitasking skills and the ability to maintain focus during prolonged computer use.
Shift & Career Growth
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Core Hours: Monday – Friday, 7:00 am – 10:00 pm AT.
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Initial Shift: New hires typically start on evening shifts.
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Career Path: Medavie prioritizes internal promotion and professional development, offering clear pathways into leadership and specialized insurance roles.
Apply Today
Join a non-profit organization that gives back to the community and values your unique perspective.
