Are you a fitness enthusiast with a knack for problem-solving? Arketa, the rising star in wellness operating systems, is looking for a Customer Care Representative to join its fast-growing team. With $15M in Series A funding, Arketa is empowering studios and entrepreneurs to scale their businesses through hybrid classes, on-demand video, and branded apps.
This is more than just a support role; it’s an opportunity to be the “voice of the partner” in a company that is redefining how the world accesses wellness.
Job Overview & Compensation
| Category | Details |
| Position | Customer Care Representative |
| Employer | Arketa |
| Location | Remote (Canada) |
| Salary Range | $45,000 – $50,000 per year |
| Total Rewards | Base Salary + Stock Options + Performance Bonuses |
| Job Type | Full-time |
Your Role & Responsibilities
As a Customer Care Representative, you will create “magical experiences” for Arketa’s partners by:
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Direct Support: Providing speedy, friendly responses via chat and email.
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Onboarding & Migration: Guiding new wellness studios through the technical process of joining the platform.
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Problem Solving: Hopping on Zoom calls to troubleshoot inquiries and explain complex features clearly.
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Engagement: Hosting weekly webinars and keeping customers educated on new product tools.
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Strategic Feedback: Reporting industry insights and customer feedback to the product team to help improve features.
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De-escalation: Using empathy and transparency to turn challenging situations into positive brand experiences.
What Arketa is Looking For
The ideal candidate combines a “kindness-first” attitude with practical experience in the wellness industry.
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Industry Experience: You have worked at the front desk of a yoga, Pilates, or bootcamp studio using software like Mindbody (MBO) or Arketa.
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Communication: Impeccable written skills across email and social media.
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Tech Stack: Experience with Intercom, Slack, Notion, and Google Suite is a major plus.
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Education: A Bachelor’s degree is preferred.
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Experience: 1–2 years in Customer Support, PR, or a social-oriented role.
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Mindset: A self-sufficient “go-getter” who thrives in a fast-paced startup environment.
Benefits & Perks
Arketa invests in its employees’ health and future with a premium benefits package:
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Health & Wellness: Comprehensive Medical, Vision, and Dental insurance, plus a Wellness Reimbursement program.
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Flexibility: Unlimited PTO (Paid Time Off) to ensure you stay refreshed.
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Ownership: Stock options that allow you to grow as the company scales.
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Growth: Significant opportunities for career advancement in a category-defining company.
How to Apply
If you are passionate about helping wellness entrepreneurs grow, here is how to get started:
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Highlight Your Experience: Make sure your resume mentions your familiarity with fitness studio operations.
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Show Your Personality: Arketa values kindness and a great attitude—let that shine in your cover letter.
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Submit Your Application: Visit the Arketa Careers Page or apply through their official job listings to join the team in Canada.
